Policies

Cancellations / No Shows / Late Arrivals

We understand that unanticipated events happen occasionally in everyone’s life. Please reach out to your therapist if you have questions about when to cancel or if you will be late for your appointment.

24-hour advance notice is required when canceling an appointment. If you are unable to give a 24-hour notice, you may be charged 50% of your session for your missed appointment. You will not be charged if the symptoms you are experiencing are cold, flu, or Covid-type symptoms if notice is provided when symptoms first present.

You are required to cancel if you or anyone in your household is sick.

A late fee may be applied if inadequate notice is provided and will be applied at the therapist’s discretion. 

No-shows – If an appointment is missed without prior contact with your massage therapist, you will be responsible for the full amount of the session.

Arriving late – If you arrive late, your session may be shortened to accommodate the appointments that follow yours. Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a session. Regardless of the length of the treatment given, you will be responsible for the full session price.

Illness/Emergency – Please contact me immediately. If you are unsure whether to keep your appointment because of an illness, please call so we can discuss it and decide together.